Contact us
We read every message. Pick a reason below and your email client will open with the subject pre-filled.
Reach the team
Email priceliftco@gmail.com. Typical response time is within 1–2 business days. Billing-related messages are prioritized.
Before emailing, try the help centre or guide — most setup and synthesis questions are answered there.
What is this about?
Pick the closest match — we'll route it to the right person.
Billing or subscriptionInvoices, refunds, plan changes, payment failures, or anything related to your subscription.Report a bugSomething not working as expected? Include the page URL and what you were doing.Feature requestTell us what would make InsightSnap more useful for your research workflow.Partnership or enterpriseTeam deals, custom synthesis profiles, or integration partnerships.Something elsePress, accessibility, security, or anything not listed above.
What to include
- The email address on your InsightSnap account, if relevant
- The page URL where you noticed the issue (for bugs)
- Screenshots or a short screen recording — they help a lot
- For billing: the last 4 digits of the payment method or the Razorpay order ID
Security or privacy report
If you've found a vulnerability or have a data-handling concern, email priceliftco@gmail.com with "Security" in the subject. Please don't share exploit details on public channels until we've had a chance to respond.